At Queen City, we pride ourselves on offering a curated selection of 99% WYSIWYG corals, each one unique and distinct. Please note the following policies regarding your purchases:
Unique Items: Our corals are one-of-a-kind, and once an item is purchased, it is immediately taken offline. Due to their individuality, we cannot replicate items once they’re sold.
All Sales Final: We operate under a strict “all sales are final” policy. Therefore, we are unable to offer refunds or accept returns if you change your mind about your purchase.
Handling Emergencies: We recognize that emergencies can occur, and we are committed to working with you to find a solution that is reasonable and fair.
Thank you for choosing Queen City for your reefing needs. We appreciate your support and understanding of our policies.
Important: If corals are dead after a two-hour guarantee, QCC reserves the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. If DOA claim is approved, QCC will issue store credit or offer a similar replacement on your next order. Shipping is a loss for both parties and buyer is responsible for shipping after. BUYER MUST BE AT THE LOCATION TO RECEIVE DELIVERY, NOT DOING SO VOIDS ALL DOA COVERAGE.
**Queen City Corals are not responsible for carrier delays, lost packages, or other acts beyond our control.
**Fedex delivery is available upon request.
*Local pick up and delivery available.