Shipping Policy

Due to the nature of the business and how we have created our website by offering 99% WYSIWYG Corals. As a result, every item is unique and different and we cannot simply replicate things once they’re bought. All items are taken offline as soon as you check out. All sales are final; we cannot simply refund your money if you change your mind. Cancellations will be dealt with on a situational basis. We understand that emergencies can arise and will do our best to make it fair for both parties involved. Thank you for considering Queen City for your Reefing needs.

Important: If corals are dead after a two-hour guarantee, QCC reserves the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. BUYER MUST BE AT THE LOCATION TO RECEIVE DELIVERY, NOT DOING SO VOIDS ALL DOA COVERAGE.

**Queen City Corals are not responsible for carrier delays, lost packages, or other acts beyond our control.