Store Policy

All shipments are shipped either through UPS Next Day Air. All of our staff are trained to the highest standards of packing corals. Each and every coral is placed in a 3 mil poly bag filled with the appropriate amount of water. Each coral is encapsulated by a protective cup so the coral's movement is restricted. Afterwards the bag is sealed shut and double bagged to prevent leakage and popping. From there the bags are placed into secure and insulated shipping boxes to protect them from the elements and maintain consistent temperatures during transit. Heat and cold packs are used based on your weather conditions.

** Due to the nature of the business and how we have created our website by offering 99% WYSIWYG Corals. As a result, every item is unique and different and we cannot simply replicate items once they’re bought. All items are taken offline as soon as you check out. At the end of the day, all sales are final and we cannot simply refund your money if you change your mind. Cancellations will be dealt on a situation basis. We completely understand that emergencies can arise and we will do our best to make it fair for both parties involved. Thank you for considering the Queen City for your Reefing needs.

ARRIVE ALIVE GUARANTEE

We guarantee that all of our packages will arrive to you at a timely manner and all of our packages are meticulously prepped to withstand the transit and external elements. Under the unfortunate circumstance, that the coral does not arrive safely, you are covered under our Two-Hour DOA policy. You must notify us within 2 hour of delivery and provide photos of dead specimen in sealed bag to QueenCityCorals@gmail.com. Shipping is non-refundable and you will be credited the amount of the coral or we will offer a similar replacement on your next order.

If you have any other questions, please address concerns via the Contact Us form on our website or call us at 980-533-1037. We will respond within 24 hours.

Shipping Rates

$34.99 Out of State Shipping

$24.99 NC/SC Shipping

$299.99 Free Shipping

*Local pick up and delivery available.

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