FAQ

Most frequent questions and answers

After you submit an order, you will get an order confirmation email. In addition, after the package has shipped you will receive another notification through email. You can also always check the status of your order through ‘My Account’ Page and then hit ‘Orders’.

*Occasionally our emails can end up in your SPAM folder, so please check that!

Orders are shipped through UPS Next Day Air Monday-Thursday, and during checkout you will be able to choose a date that you want for arrival. 

*Orders placed before 12PM can be shipped out the same day.

✔️ $34.99 Out of State Shipping

✔️ $24.99 NC/SC Shipping

✔️ $299.99 Free Shipping

✔️ All packages are shipped UPS Next Day Air Monday-Thursday.

*Local pick up and delivery available.

Our website is 99% “What You See is What You Get”. We pride ourselves on accurately portraying our corals through the photographs on our website, in order to do this we use an industry-standard macro lens that takes a close-up picture of the coral to show the detail and coloration of the piece. 

*Photos are taken under Radion Gen 5 Pro’s using the AB+ Program.

During checkout, please choose “Order Add-On” or Local Pickup and you will not be charged again for shipping. The team will manually combine your order, there is no need to contact us about it!

Please create an account with us and then  email us your username at [email protected] or message us on our Facebook page at Queen City Corals. We will manually input your points. For future reference, please be signed in when placing your order and you will automatically be rewarded your points!

Yes, we guarantee all corals will arrive to you safely and alive. Under the unfortunate and unlikely event that it arrives dead, we do have a Two Hour DOA policy. Which means you have two hours upon Arrival time to send us pictures of the dead specimen inside the sealed bag. Please email photos to [email protected]

If corals are dead after this period of time, QCC reserves the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. BUYER MUST BE AT LOCATION TO RECEIVE DELIVERY, NOT DOING SO VOIDS ALL DOA COVERAGE. Queen City Corals is not responsible for carrier delays, lost packages or other acts beyond our control.

Yes! We understand that sometimes certain things can change and to do so please just email us at [email protected] or call us at 980-533-1037.

Please email us at least 24 hours prior to the delivery date to ensure that your shipment date is changed.

Yes, we have a storefront located at

8025 Fairview Road Suite E, Mint Hill NC 28227

During checkout please select Local Pick Up as your shipping option.

We update our site weekly with new additions, and if you don’t see what you’re looking for please feel free to reach out and we can special order it for you! Newsletter subscribers always get the first notice and sneak peeks for new shipments so subscribe!

Our Water Parameters: 

pH: 8.3-8.4

Calcium: 400-450 ppm

Alkalinity: 8-8.5 dKH or 140-150 ppm

Magnesium: 1350-1400 ppm

Salinity: 1.025 or 35 ppt

 

The Par Level

80-120 for LPS and Softies.

150-250 for SPS